> ## Documentation Index
> Fetch the complete documentation index at: https://cantonfoundation-external-snippet-helper-copy.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Channels

> Getting help with Canton Network development and operations

Multiple support channels are available depending on your needs and relationship with Digital Asset.

## Community Support

Free, community-driven support channels available to everyone.

### Slack

The primary community channel for real-time discussion.

| Channel                              | Purpose                           |
| ------------------------------------ | --------------------------------- |
| **#gsf-global-synchronizer-appdev**  | Application development questions |
| **#validator-operations**            | Validator operational discussions |
| **#validator-operations-onboarding** | New validator onboarding          |

### Forum

For longer-form technical discussions and searchable knowledge base.

**URL:** [forum.canton.network](https://forum.canton.network/)

**Best for:**

* Technical questions that benefit from detailed answers
* Discussions that should be searchable
* Topics that may help others with similar questions

### GitHub

For bug reports, feature requests, and source code issues.

| Repository                                                                    | Purpose             |
| ----------------------------------------------------------------------------- | ------------------- |
| [canton-network/splice](https://github.com/canton-network/splice)             | Splice applications |
| [digital-asset/cn-quickstart](https://github.com/digital-asset/cn-quickstart) | QuickStart issues   |
| [digital-asset/daml](https://github.com/digital-asset/daml)                   | Daml language       |

## Discretionary Support

Best-effort support for the community.

**Email:** [da-support@digitalasset.com](mailto:da-support@digitalasset.com)

**Response time:** Best effort, typically within 48 hours

**Includes:**

* General questions
* Documentation clarifications
* Non-urgent issues

## Enterprise Support

For organizations with support agreements.

### SLA-Based Support

For enterprises with support contracts.

**Email:** [support@digitalasset.com](mailto:support@digitalasset.com)

**Features:**

* Guaranteed response times per SLA
* Priority handling
* Direct engineering escalation
* Dedicated support resources

**To establish a support contract:** Contact your Digital Asset account representative.

## When to Use Which Channel

| Situation                    | Recommended Channel                                               |
| ---------------------------- | ----------------------------------------------------------------- |
| Quick question               | Slack                                                             |
| Complex technical discussion | Forum                                                             |
| Bug in open-source component | GitHub                                                            |
| Production issue (no SLA)    | [da-support@digitalasset.com](mailto:da-support@digitalasset.com) |
| Production issue (with SLA)  | [support@digitalasset.com](mailto:support@digitalasset.com)       |
| Security vulnerability       | [security@digitalasset.com](mailto:security@digitalasset.com)     |

## What to Include in Support Requests

For effective support, include:

### For Development Issues

* Daml/Canton version
* Code snippet or minimal reproduction
* Error messages (full stack trace)
* What you expected vs. what happened

### For Operational Issues

| Information        | Why Needed                 |
| ------------------ | -------------------------- |
| **Validator ID**   | Identify your node         |
| **Network**        | DevNet/TestNet/MainNet     |
| **Splice version** | Determine compatibility    |
| **Infrastructure** | Docker/K8s, cloud provider |
| **Logs**           | Relevant error logs        |
| **Timeline**       | When the issue started     |

### Template

```
Environment:
- Network: [DevNet/TestNet/MainNet]
- Splice Version: [e.g., 0.5.4]
- Canton Version: [e.g., 3.4.x]
- Deployment: [Docker Compose/Kubernetes]
- Cloud Provider: [AWS/GCP/Azure/On-prem]

Issue:
[Clear description of the problem]

Expected Behavior:
[What should happen]

Actual Behavior:
[What actually happens]

Steps to Reproduce:
1. ...
2. ...

Relevant Logs:
[Sanitized logs - remove secrets/keys]

Additional Context:
[Any other relevant information]
```

<Warning>
  Always sanitize logs before sharing—remove private keys, JWTs, passwords, and other sensitive information.
</Warning>

## Self-Service Resources

Before contacting support, check these resources:

| Resource                                                          | Content            |
| ----------------------------------------------------------------- | ------------------ |
| [FAQ](/appdev/faq)                                                | Common questions   |
| [Troubleshooting](/appdev/troubleshooting)                        | Error solutions    |
| [Release Notes](/global-synchronizer/release-notes/release-notes) | Version changes    |
| [Documentation](/)                                                | Full documentation |

## Mailing Lists

Subscribe to announcements and updates:

**URL:** [lists.sync.global](https://lists.sync.global)

| List              | Content                         |
| ----------------- | ------------------------------- |
| **Announcements** | Network announcements, upgrades |
| **Improvements**  | Feature updates, changes        |
| **Tokenomics**    | Economic parameter updates      |

## Office Hours

The community holds regular office hours for:

* New developer onboarding
* Technical deep dives
* Q\&A sessions

Check [canton.network](https://canton.network) for scheduled events.